Shipping policy

SHIPPING & DELIVERY

SOL + SERUM currently ships within Trinidad and Tobago. Orders are carefully prepared and dispatched from our local fulfillment location.

PROCESSING TIMES

Orders are typically processed within 1–3 business days, excluding weekends and public holidays. During launches, promotions or periods of high order volume, processing may take slightly longer.

SHIPPING RATES

Available delivery options and applicable shipping charges will be displayed at checkout before your order is completed.

DELIVERY TIMES

Delivery times vary depending on your location and the delivery service selected. Any delivery time provided is an estimate and is not guaranteed.

Once an order has been transferred to the delivery carrier, delays caused by the carrier, severe weather or other circumstances outside of SOL + SERUM’s control may affect delivery times.

ORDER INFORMATION

Customers are responsible for providing complete and accurate delivery information at checkout. Please review your name, address and contact information carefully before submitting your order.

If you notice an error after placing your order, please contact us as soon as possible at info@solandserum.com. We will make reasonable efforts to assist before the order is dispatched, but changes cannot be guaranteed once an order has been processed.

LOST OR DAMAGED ORDERS

If your order arrives damaged or you believe it has been lost during delivery, please contact us at hello@solandserum.com with your order number and relevant details so that we can assist you.

INTERNATIONAL SHIPPING

International shipping is not currently available. As SOL + SERUM grows, additional shipping destinations may be introduced.