Refund policy

Returns & Refunds

Due to the personal nature of skincare products and for hygiene and safety reasons, SOL + SERUM is unable to accept returns or exchanges on products that have been opened, used, or had their original seal or packaging compromised.

Unopened and unused products in their original, saleable condition may be eligible for return within 14 days of delivery. Please contact us at info@solandserum.com before returning any item. Returns sent without prior authorization may not be accepted.

Damaged or Incorrect Orders

Please inspect your order upon delivery. If your order arrives damaged, defective, or you receive an incorrect item, contact us within 48 hours of delivery with your order number and photographs of the product and packaging so we can review the issue and make it right.

Refunds

Once an authorized  return has been received and inspected, we will notify you of the outcome. Approved refunds will be issued to the original payment method. Original shipping charges are non-refundable unless the order arrived damaged, defective, or incorrect.

Return Shipping

Customers are responsible for return shipping costs for approved returns unless the item was damaged, defective, or sent incorrectly.

For return or order-related questions, contact info@solandserum.com.